Ensure compliance with the Whistleblower Protection Directive with a personalised, simple and effective service.
We take responsibility for implementing your whistleblowing channel and support you throughout the process. We have over 10 years’ experience in implementing and managing whistleblowing channels.
Encourage the growth of your corporate culture through transparency and trust among employee
Whistleblowing channels are an essential part of any compliance management system, as they are a fundamental element in preventing and detecting any type of fraud, harassment, abuse of power or other behaviour that violates the law and the company’s policies, avoiding the economic and reputational losses that such behaviour may cause, and demonstrating a firm commitment to the culture of compliance.
In addition, the new Whistleblower Protection Regulation requires companies with more than 50 employees to have a channel for the communication of irregularities that may be detected by employees, suppliers, customers, shareholders and other interested parties.
Why is i2 Ethics the Whistleblowing Channel service your company needs?
Experience
We are the leader in Spain and the first Spanish company dedicated exclusively to the service of whistleblowing channels. We have been serving SMEs and large multinationals since 2011.
Human Support
Our Whistleblowing Channel service, in addition to the computer applications for reception and management, is complemented by a multidisciplinary team that supports the processors throughout the process.
Security
Our application and complaint management processes are certified to ISO27001, Information Security. Our servers guarantee confidentiality, redundancy and integrity of information.
Customisation
We customise the channel to the client’s visual image, domain and complaint form, including the fields, categories and selectors that the client defines based on their needs.
Procedures
We agree a procedure with the client defining the actions of our staff in the event of potential conflicts of interest, filters to be applied in the event of out-of-scope complaints, etc.
Reports
We produce personalised reports for our clients on a monthly, quarterly and annual basis. Periodic reports on the status of complaints and deadlines. We carry out the mandatory registration of complaints.
How does the Whistleblowing Channel service work?
01
The informer makes a report
To do this, go to the channel’s homepage and fill in the personalised form. The channel is accessible from any device. The whistleblower can make a report anonymously, in anonymised form or by name. We also have other services for receiving complaints, such as telephone, verbal complaint and managed email.
02
The i2 Ethics team
Receives notification of a new complaint and handles it according to the procedure validated with the customer. Within 24 hours of receiving the complaint, it will be forwarded to the designated handlers in the Case Management Area or the filters defined in the procedure will be applied. The Case Management Area is a secure area to which only designated handlers have access.
03
Complaint investigation
It is up to the client; the i2 Ethics team provides best practice support and advice for the internal investigation to ensure the best possible resolution of the complaint. Internal investigation services can be requested as an option
04
Communication
Complainants can access their complaint at any time to consult or expand it, and reply to messages from processors, even if they have made anonymous complaints. All information is encrypted during transmission and storage.
05
Reports
We provide monthly and annual reports with key complaint data, statistics on the use of the channel and information on the timelines for pending complaints.
Our i2 Ethics whistleblowing channels can be complemented with the following optional services
Telephone and voice services
Telephone and spoken services
We offer different options depending on the client’s needs:
Personalised telephone services
Call back service, where the potential whistleblower requests a call back
Alternative methods of reception
We take care of managing the alternative means of receiving complaints enabled by the company, incorporating these complaints into the whistleblowing Channel.
Training in whistleblowing channels and compliance
Training videos on the Whistleblowing Channels. The videos are customised, short and voice-over videos. We also provide training on internal investigation and due diligence within compliance programmes.
Corporate research
For those complaints that are difficult to resolve and require the experience of an expert in corporate investigations, we offer a prompt investigation service, carried out by GAT INTELLIGENCE, a GRUPO GAT company authorised by the Ministry of the Interior.
Legal services
Development of regulations/procedures/policies integrating the different elements of the Compliance Management System (Risk Map/Code of Conduct, etc…), which govern the handling of the complaint up to its resolution by the client.
Legal and advisory support within the framework of ISO standards (37001/19600) in relation to the handling of complaints and investigation processes.
Some of the companies that rely on our services.
i2 Ethics provides a service to ensure compliance with the Whistleblower Protection Directive, offering a personalised, simple and effective approach.
Choose the plan that fits your company
Small companies + 50 employees
Our essential i2 Ethics service is a complete and cost-effective solution.
Quick and easy setup, up and running in 24 hours
Managed and secured by i2 Ethics, we take care of everything
Limited customisation
Basic communication management process
In Spanish and for companies with less than 250 employees.
On request, we take care of the policies needed to comply with current regulations
Madian companies + 250 workers
The ideal channel for medium and large businesses with up to 2,000 employees.
Customised configuration of the channel – corporate image, text and form defined by the client.
Dedicated and exclusive domain
Multi-language and multi-company support
Communication management procedures validated with the client
Primary management of complaints, with access to case management area
Monthly reports
Large companies Advanced Service
Your 100% customised channel, multi-lingual and a unique i2 Ethics Manager dedicated to your project.
Configuration of the channel based on the corporate image, texts and fields defined by the client.
Exclusive management procedure
Primary management of complaints, exclusive manager and unlimited access to the case management area.
Optional call-back services, video or face-to-face training, corporate investigation services.
Monthly and yearly management reports and statistics
Do you want to calculate which plan suits your company?
Our partner programme
The whistleblowing channel designed for law firms and compliance specialists who want to offer the best service to their own clients.
Our white-label platform allows you to offer your clients communication channels that can be tailored to meet their individual needs, through multi-firm channels or fully customised platforms.
I2 Ethics takes security and quality very seriously.
Our application and whistleblowing management process comply with the highest standards of information security and data protection, backed by the ISO 27001 certification for Information Security and the National Security Framework (ENS)
Additionally, we hold the ISO 9001 Quality certification, ensuring an efficient, reliable, and continuously improving service.
We are Information Security Certified
We are Quality Management System certified
We are certified according to the National Security Scheme ENS.
Frequent questions
01
How is the confidentiality of reports ensured?
We act as an intermediary between the complainant and the client company, ensuring the confidential treatment of complaints through a rigorous and transparent process that protects the complainant’s privacy and personal information, allows for anonymous complaints, establishes clear policies on confidentiality and non-retaliation, and maintains constant and clear communication with the complainant.
02
Is the i2 Ethics reporting channel secure?
All i2 Ethics channels are ISO 27001 certified, demonstrating that they meet the highest security standards. In addition, regular security audits are carried out to ensure that our service is always up to date and protected against the latest security threats.
03
How long does it take to set up a complaints channel?
The Essential Service takes 24 hours to be implemented. Other services that require customisation and more active customer involvement can take between 7-10 days.
04
Is the implementation going to require a lot of resources from my organisation?
Our service is hosted on our servers, so no intervention is required from the client’s IT and systems departments. The service is delivered ready for testing by the client’s managers. The involvement of a person designated by the client is required to define the text and configuration of the form to meet the client’s needs.
05
I don't want to rely on your primary management, is that possible?
Primary complaint handling is a service that sets us apart from our competitors who only sell complaint intake and handling software. Through the i2 Ethics team we can take on many of the tasks that should be done by those responsible for processing, with the added benefit that these tasks are carried out by an independent third party which generates greater confidence in the system and provides greater protection for the complainant.
The primary management to be carried out is agreed with the client and can be greater or lesser depending on their needs, which are set out in the management procedure that will regulate our activity in the project.
In a world that is increasingly connected and aware of the importance of transparency, whistleblower protection has become essential in the fight against corruption, fraud and misconduct.
With i2 Ethics, organisations can ensure that they meet their legal and ethical obligations, while protecting their employees and reputation.
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Otherwise you will be assigned as staff and added as a guest in the event","event_schedule":"Schedule:","event_hosted_by":"Hosted by:","event_many_people":"How many people are coming?","event_upcoming_empty":"There are no upcoming events for this period","event_ticket_name":"Ticket name","event_tickets":"Tickets","event_tickets_context":"Select the number of tickets that you want to book for each ticket type","event_ticket_types":"Ticket Types","no_events":"No results found...","event_select_tickets":"Select Tickets","event_page":"Page","event_calendar":"Calendar","event_begins":"Begins","about":"About","event_tickets_left":"tickets left","event_ticket_left":"ticket left","event_book_event":"Book event","event_book":"Book this event","event_capacity":"Capacity:","event_filters":"Filters","event_start":"Event Starts","event_end":"Event Ends","event_at":"at","event_close":"Close","event_congrats":"Congratulations","event_payment":"Payment","event_customer_info":"Your Information","event_about_list":"About Event","events_available":"Events Available","event_available":"Event Available","event_search":"Search for Events","event_slot_left":"slot left","event_slots_left":"slots left","event_learn_more":"Learn more","event_read_more":"Read more","event_timetable":"Timetable","event_bringing":"How many attendees do you want to book event for?","event_show_less":"Show less","event_show_more":"Show more","event_location":"Event Location","add_date":"Add Date","add_day_off":"Add Day Off","add_day_off_placeholder":"Enter holiday or day off name","add_period":"Add Period","add_special_day":"Add Special Day","apply_to_all_days":"Apply to All Days","appointment_canceled":"Appointment Canceled","appointment_change_time":"To reschedule your appointment, select an available date time from the calendar, then click Confirm.","appointment_deleted":"Appointment has been deleted","appointment_rescheduled":"Appointment has been rescheduled","appointment_saved":"Appointment has been saved","appointments_to_book":"Appointments to book","approved":"Approved","assigned_services":"Assigned Services","attendees":"Attendees","away":"Away","booking_closes":"Booking Closes","booking_opens":"Booking Opens","booking_reschedule_exception":"Appointment can't be rescheduled","break":"On Break","break_hours":"Break Hours","breaks":"Breaks","busy":"Busy","cancel_appointment":"Cancel Appointment","cancel_event":"Cancel Event","cancel_following":"Cancel following","cancel_package":"Cancel Package","capacity":"Capacity","category":"Category","change_group_status":"Change group status","change_password":"Change Password","choose_a_group_service":"Choose a group service","choose_appointment_date":"Please choose appointment date","choose_appointment_time":"Please choose appointment time","company_days_off":"Company Days off","confirm_cancel":"Are you sure you want to cancel this event?","confirm_cancel_appointment":"Are you sure you want to cancel this appointment?","confirm_cancel_event":"Are you sure you want to cancel your attendance?","confirm_cancel_following":"Do you want to cancel following events?","confirm_cancel_package":"Do you want to cancel this purchase?","confirm_delete":"Are you sure you want to delete this event?","confirm_delete_appointment":"Are you sure you want to delete this appointment?","confirm_delete_attendee":"Are you sure you want to delete selected attendee?","confirm_delete_attendees":"Are you sure you want to delete selected attendees?","confirm_delete_following":"Do you want to delete following canceled events?","confirm_duplicate_appointment":"Are you sure you want to duplicate this appointment?","confirm_duplicate_event":"Are you sure you want to duplicate this event?","confirm_open":"Are you sure you want to open this event?","confirm_open_following":"Do you want to open following events?","confirm_save_following":"Do you want to update following events?","confirm_save_following_2":"Tickets for events with attendees will not be updated","confirm_save_conflict":"There is an event in Google\/Outlook Calendar that overlaps this one for a specific employee, are you sure you want to create another one?","create_new":"Create New","customer_profile":"Customer Profile ","customers":"Customers","customers_singular_plural":"Customer(s)","customers_tooltip":"Indicates the number of new and returning customersfor the selected date range.","customize":"Customize","date_of_birth":"Date of Birth","day1":"1 day","day_off_name":"Day Off name","dayoff":"Day Off","days2":"2 days","days3":"3 days","days4":"4 days","days5":"5 days","days6":"6 days","days_off":"Days Off","days_off_add":"Add Day Off","days_off_date_warning":"Please enter date","days_off_name_warning":"Please enter name","days_off_repeat_yearly":"Repeat Yearly","delete":"Delete","delete_following":"Delete following","delete_profile":"Delete profile","delete_profile_description":"Are you sure you want to delete your profile? You will lose access to all your bookings and access to the customer panel.","details":"Details","disabled":"Disabled","discount_amount":"Discount","duration":"Duration","edit":"Edit","edit_appointment":"Edit Appointment","edit_event":"Edit Event","email":"Email","email_or_username":"Email or Username","employee_days_off":"Employee Days off","enter_address":"Enter Address","enter_event_name":"Enter Event Name","enter_event_name_warning":"Please enter name","enter_location_warning":"Please select location","enter_password_warning":"Please enter password","error":"Error","event_add_attendee":"Add Attendee","event_attendee_deleted":"Attendee have been deleted","event_attendee_not_deleted":"Attendee have not been deleted","event_attendee_remove":"Remove Attendee","event_attendee_saved":"Attendee has been saved","event_edit_attendees":"Edit Attendees","event_aggregated_price":"The price will multiply by the number of people\/spots","event_attendees":"Attendees","event_attendees_deleted":"Attendees have been deleted","event_attendees_not_deleted":"Attendees have not been deleted","event_book_more_than_once":"Allow the same customer to book more than once","event_attendees_search":"Find Attendees","event_booking_closes_after":"Booking closes when event starts","event_booking_closes_on":"Closes on:","event_booking_closes_apply":"If this option is not checked the plugin will calculate the time for closing the booking based on the selected time for the first event","event_booking_opens_apply":"If this option is not checked the plugin will calculate the time for opening the booking based on the selected time for the first event","event_booking_opens_now":"Booking opens immediately","event_booking_opens_on":"Opens on:","event_bringing_anyone":"Allow bringing more people","event_cancel":"Cancel Event","event_canceled":"Event has been canceled","event_close_after_min":"Close Event after certain minimum is reached","event_close_min_total":"Minimum of attendees","event_close_min_bookings":"Minimum of bookings","event_close_min_total_tt":"One spot is equal to one attendee.","event_close_min_bookings_tt":"One booking can have multiple attendees\/spots in it.","event_close_minimum":"Set Minimum","event_colors":"Event Colors:","event_colors_custom":"Custom Color","event_colors_preset":"Preset Colors","event_custom_address":"Custom Address","event_delete":"Delete Event","event_deleted":"Event has been deleted","event_details":"Details","event_duplicate":"Duplicate","event_edit_attendee":"Edit Attendee","event_gallery":"Event Gallery:","event_max_capacity":"Maximum allowed spots","event_name":"Name:","event_open":"Open Event","event_opened":"Event has been opened","event_period_dates":"Dates:","event_period_time":"Time:","event_recurring_enabled":"This is recurring event","event_recurring_period":"Repeat Event","event_recurring_until":"Until when?","event_saved":"Event has been saved","event_select_address":"Select Address","event_show_on_site":"Show event on site","event_staff":"Staff","event_status_changed":"Booking status has been changed to ","event_tags":"Tags","event_tags_create":"No Tags. Create a new one.","event_tags_select_or_create":"Select or Create Tag","export":"Export","export_tooltip_attendees":"You can use this option to export attendees in CSV filefor the selected event.","forgot_password":"Forgot Password?","general":"General","google_calendar":"Google Calendar","google_calendar_tooltip":"Connect your Google Calendar here so oncethe appointment is scheduled it can be addedto your Google Calendar automatically.","google_sign_in":"Sign in with Google","google_sign_out":"Sign out from Google","h1":"1h","h10":"10h","h11":"11h","h12":"12h","h1min30":"1h 30min","h2":"2h","h3":"3h","h4":"4h","h6":"6h","h8":"8h","h9":"9h","invalid_credentials":"Incorrect email or password","integrations_settings":"Integrations","lesson_space":"Lesson Space","lesson_space_join":"Join Space","lesson_space_link":"Lesson Space Link","lesson_space_links":"Lesson Space Links","lesson_space_new_space":"New Space","limit_extra_people":"Limit the additional number of people","limit_extra_people_set":"Set Limit","limit_extra_people_tooltip":"Limit the number of people that one customer can add during the booking","loader_message":"Please Wait","login":"Login","login_email_placeholder":"Enter your email","login_password_placeholder":"Enter your password","logout":"Logout","maximum_capacity":"Max. Capacity","min1":"1min","min10":"10min","min12":"12min","min15":"15min","min2":"2min","min20":"20min","min30":"30min","min45":"45min","min5":"5min","minimum_capacity":"Min. Capacity","minimum_time_before_canceling":"Minimum time required before canceling","minimum_time_before_canceling_tooltip":"Set the time before the appointment when customerswill not be able to cancel the appointment.","months3":"3 months","months6":"6 months","multiple_emails":"Multiple Emails","my_profile":"My Profile","new_appointment":"New Appointment","new_event":"New Event","new_password_colon":"New Password:","new_password_length":"Password must be longer than 3 characters","new_password_required":"Please enter new password","no_attendees_yet":"There are no attendees yet...","no_selected_extras_requirements":"Select customer, employee and service","no_selected_slot_requirements":"Select date and time","no-show":"No-show","note":"Note","note_internal":"Note (Internal)","notify_attendees":"Notify the attendee(s)","notify_attendees_tooltip":"Check this checkbox if you want your attendee(s) toreceive an email about the event\u2019s updated information.","notify_customers":"Notify the customer(s)","notify_customers_tooltip":"Check this checkbox if you want your customer toreceive an email about the scheduled appointment.","once_off":"Once Off","open_following":"Open following","package_back_to_appointments":"Back to appointments","package_back_to_packages":"Back to packages","package_total_appointments_service":"Appointments in this service","package_total_appointments":"Appointments in this package","package_left_appointments":"appointment slots left to be booked","package_purchase_canceled":"Purchase is canceled","package_book_next_appointment":"Book next appointment","package_cancel_success":"Package Canceled","package_continue_booking":"Continue Booking","package_booked_appointments":"Booked Appointments","package_deal":"This booking is part of a package deal","package_service_info":"Service info","package_price":"Package price","partially_refunded":"Partially Refunded","password":"Password","password_has_been_changed":"Password has been changed","password_is_set":"Password is set","passwords_do_not_match":"Passwords do not match","payment":"Payment","pay":"Pay","payment_method":"Payment Method","payment_status":"Payment Status","payment_links":"Enable Payment from Link","payment_links_enable":"Allow payment via Payment Link","payment_links_enable_tooltip":"If this option is enabled customers will be able to pay via email notifications or through their Customer panel.","payment_links_change_status":"Update booking status automatically","payment_links_change_status_tooltip":"Update booking status to approved after succesfull payment from link","payment_links_redirect":"Redirect URL after Payment","payment_links_redirect_tooltip":"Customer will be redirected to this URL once the payment from the link is processed.","payment_links_warning":"Please note: For this option to work you need to add new payment link placeholders to the message 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want to create recurring appointments","recurring_type_yearly":"Yearly","redirect_url_after_appointment":"Redirect URL After Booking","redirect_url_after_appointment_tooltip":"Customer will be redirected to this URL once he schedules the appointment.","refunded":"Refunded","rejected":"Rejected","repeat_every_year":"Repeat Every Year","reschedule":"Reschedule","retype_new_password_colon":"Re-type New Password:","duplicate":"Duplicate","save_changes":"Save Changes","save_single":"No, just this one","save_special_day":"Save Special Day","schedule":"Schedule","select_customer_warning":"Please select at least one customer","select_single_customer_warning":"Please select customer","select_customers":"Select Customer(s)","select_date_warning":"Please select date","select_cycle_warning":"Please select repeat period","select_interval_warning":"Please select repeat interval","select_employee_warning":"Please select employee","select_coupon":"Select Coupon","select_max_customer_count_warning":"Maximum number of places is","select_repeat_period":"Select Repeat Period","select_repeat_interval":"Select Repeat Interval","select_service_category":"Select Service Category","select_service_warning":"Please select service","select_time":"Select Time","select_time_warning":"Please select time","selected_customers":"Selected Customers","send":"Send","send_recovery_email":"Send Access Link","send_recovery_email_description":"Enter your account email address and we will send you an access link to your inbox.","service_category":"Service Category","service_no_extras":"This service does not have any extras","service_price":"Service Price","service_provider_remove_fail":"You have appointments for this service","service_provider_remove_fail_all":"You have appointments for","set_password":"Set Password","settings":"Settings","sign_in":"Sign In","special_day_date_warning":"Please enter date","special_day_end_time_warning":"Please enter end time","special_day_start_time_warning":"Please enter start time","special_days":"Special Days","special_days_reflect_services":"Reflect On","spots":"Spots","status":"Status","success":"Success","today":"Today","tomorrow":"Tomorrow","total":"Total","total_price":"Total Price","created_on":"Created On","update_following":"Update following","user_profile":"User Profile","week1":"1 week","weekday_friday":"Friday","weekday_monday":"Monday","weekday_saturday":"Saturday","weekday_sunday":"Sunday","weekday_thursday":"Thursday","weekday_tuesday":"Tuesday","weekday_wednesday":"Wednesday","weeks2":"2 weeks","weeks3":"3 weeks","weeks4":"4 weeks","wc_product":"Select WooCommerce product","wc_product_tooltip":"Here you can choose the product that will be used for WooCommerce integration.","work_hours":"Work Hours","working_hours":"Working Hours","timezone":"Timezone","yes":"Yes","outlook_sign_in":"Sign in with Outlook","outlook_sign_out":"Sign out from Outlook","outlook_calendar_tooltip":"Here you can connect employee with Outlook Calendar,so once the appointment is scheduled it will beautomatically added to employee's calendar.","zoom":"Zoom","zoom_click_to_join":"Join Zoom Meeting","zoom_click_to_start":"Start Zoom Meeting","zoom_join_link":"Zoom Join Link (Participants)","zoom_link":"Zoom Link","zoom_links":"Zoom Links","zoom_start_link":"Zoom Start Link (Host)","zoom_user":"Zoom User","zoom_user_placeholder":"Select Zoom User","zoom_user_tooltip":"Here you can select Zoom User,so once the appointment is scheduled,zoom meeting will be automatically created.","wc_order":"Order","tax":"Tax","due":"Due","google_meet_link":"Google Meet Link","available":"Available","booking_cancel_exception":"Booking can't be canceled","no_results":"There are no results...","select_service":"Select Service","subtotal":"Subtotal"};var wpAmeliaUrls={"wpAmeliaUseUploadsAmeliaPath":"1","wpAmeliaPluginURL":"\/wp-content\/plugins\/ameliabooking\/","wpAmeliaPluginAjaxURL":"\/wp-admin\/admin-ajax.php?action=wpamelia_api&call="};-->
